Terms of service

Last Updated: July 2026

These Terms of Service ("Terms") govern your access to and use of the Hayah Closet website and any related services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Products & Product Information

We strive to display our products as accurately as possible, including colors, fabrics, measurements, and product descriptions.

Because screen settings and lighting conditions vary, slight differences in color may occur.

Product measurements are provided to help you choose the correct size. If you need assistance before purchasing, please contact our customer support team.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing

All prices are displayed in EGP unless otherwise stated.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel the order and issue a full refund where applicable.

Prices may change without notice.

4. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability
Pricing or technical errors
Suspected fraud
Payment authorization failure
Violation of these Terms

You will be notified if your order cannot be fulfilled.

5. Payment

We accept the payment methods displayed during checkout.

Payments are securely processed by trusted third-party payment providers. Hayah Closet does not store your complete payment card information.

6. Shipping

Shipping times provided on our website are estimates only and are not guaranteed.

Delivery may be affected by courier delays, public holidays, weather conditions, customs procedures, or other circumstances beyond our reasonable control.

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.

7. Returns & Exchanges

Returns and exchanges are governed by our separate Returns & Exchanges Policy, which forms part of these Terms.

Please review that policy before making a purchase.

8. Intellectual Property

All content available on this website—including text, photographs, graphics, logos, product descriptions, designs, videos, and other materials—is owned by or licensed to Hayah Closet and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without our prior written permission.

9. User Content

If you submit reviews, photographs, testimonials, or other content to Hayah Closet, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for marketing, promotional, and business purposes.

You confirm that:

You own or have permission to share the content.
Your content does not infringe the rights of others.
Your content does not contain unlawful, defamatory, or offensive material.

We reserve the right to remove or refuse any submitted content.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Interfere with the operation or security of the website.
Upload malicious software or harmful code.
Copy or exploit website content without permission.
Harass, threaten, or abuse our employees or other users.

11. Disclaimer

Our website and services are provided on an "as available" basis.

While we make reasonable efforts to ensure accurate information and uninterrupted service, we do not guarantee that the website will always be error-free, uninterrupted, or free from viruses or other harmful components.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Hayah Closet shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products.

Our total liability relating to any claim shall not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

13. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page, and continued use of our website after changes become effective constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Egypt unless otherwise required by applicable law.