Privacy Policy

Last Updated: July 2026

1. Introduction

Hayah Closet ("Hayah Closet," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use our website, place an order, create an account, or otherwise interact with our services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

Full name
Email address
Phone number
Shipping and billing addresses
Account login information
Purchase history
Product preferences
Reviews and customer feedback
Customer support communications

Payment information is processed securely by our payment providers. Hayah Closet does not store complete payment card details.

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser and device information
Operating system
Pages viewed
Products viewed
Cart activity
Referring websites
Approximate location derived from your IP address
Cookie and similar technology data

Information from Third Parties

We may receive information from trusted partners, including:

Shopify
Payment providers
Shipping companies
Analytics providers
Marketing partners
Social media platforms where you interact with our business

3. How We Use Your Information

We use personal information to:

Process and fulfill orders
Deliver products and provide customer support
Manage your account
Process returns and exchanges
Prevent fraud and unauthorized activity
Improve our website and shopping experience
Send marketing communications where permitted or where you have provided consent
Comply with legal obligations
Protect our legal rights and business operations

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests, provided those interests do not override your rights and freedoms

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Operate our website
Remember your preferences
Measure website performance
Improve user experience
Deliver relevant advertising where permitted

You can manage your cookie preferences through our Cookie Policy, cookie banner, or your browser settings.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

Shopify and website hosting providers
Payment processors
Shipping and delivery providers
Analytics providers
Marketing and advertising partners
Customer support providers
Government authorities where required by law
Professional advisers when necessary to protect our legal rights

If Hayah Closet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. International Data Transfers

Some of our service providers operate outside Egypt.

Where personal information is transferred internationally, we take reasonable measures to help ensure it receives an appropriate level of protection in accordance with applicable privacy laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Object to certain processing activities
Restrict processing
Request a portable copy of your information
Submit a complaint to the appropriate data protection authority

To exercise any of these rights, please contact us using the information below.

10. Protecting Your Information

We use reasonable technical and organizational measures to safeguard your personal information, including encryption, secure hosting, restricted access, and monitoring designed to help protect against unauthorized access, alteration, disclosure, or destruction.

Although we work to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

11. Children's Privacy

Our website is intended for individuals aged 18 and over.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.