Privacy policy

Last Updated: July 2026

At Hayah Closet, every piece is carefully inspected before it is shipped. Please read the following policy before placing your order.

Order Confirmation

To confirm your order, we require:

  • Your full name

  • Two active phone numbers

  • Your complete shipping address

  • A 50% deposit before production or order processing begins

Your order will be processed once the deposit has been successfully confirmed.

Processing Time

Orders are typically prepared and dispatched within 7–10 business days after your deposit has been confirmed.

Processing times may vary during peak seasons or promotional periods.

Receiving Your Order

You are welcome to open and inspect your package while the courier is present.

Inspection is limited to 10 minutes from the time the package is opened.

Please note that trying on or wearing the garments while the courier is waiting is not permitted.

Defective Items

If you discover a manufacturing defect during inspection, please return the item immediately with the courier.

After verification, we will exchange the defective item with the same product in good condition at no additional cost.

Returns

Due to the nature of our products, we do not accept returns or offer refunds except where required by applicable consumer protection laws.

Exchanges

Exchanges are available only for manufacturing defects.

For products available in multiple sizes, we may also exchange the item for another available size, subject to stock availability.

If the requested size is unavailable, our customer support team will discuss the available options with you.

Need Help?

If you have any questions before placing your order, please contact our customer support team. We're always happy to help you choose the right product and size before your purchase.